International Voice Process Executi...

BIJENDRA RAMSHIROMAN MISHRA (AK Consultancy Services) is looking for an International Voice Process Executi... to join its team in Malad, Mumbai. The pay goes up to ₹35,000/month. The team is filling 30 vacancies.

Employer’s description

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Type : International, Inbound, Outbound | Languages : English

Salary

Salary: ₹25,000 – ₹35,000 per month, based on skills and experience.

Requirements

• 1 to 2 years of experience in a similar role
• Tenth Pass or equivalent
• Good knowledge of English, Inbound, International and Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International, Inbound, Outbound
• Languages: English
• You are customer-first and patient

Day-to-day work

• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA

Job details

• Work location: Malad, Mumbai, Maharashtra
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Job type: Full time
• Vacancies: 30

Apply today and take the next step in your career with BIJENDRA RAMSHIROMAN MISHRA (AK Consultancy Services).