International Voice Process

Bijendra Ramshiroman Mishra (Ak Consultancy Services) is looking for an International Voice Process to join its team in Thane, Mumbai. 30 candidates will be hired for this role. The pay goes up to ₹30,000/month. No experience? You can still apply.

Employer’s description

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. Type : International

Skills and qualifications

• Open to freshers
• Minimum qualification: 12th Pass
• Good knowledge of International
• Good English
• Freshers can apply
• Type: International
• You are customer-first and patient

Compensation

You will be paid ₹22,000 – ₹30,000 per month.

Your responsibilities

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• You will resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails
• You will escalate complex cases to the right team within the SLA.

Position details

• Work location: Thane, Mumbai, Maharashtra
• Vacancies: 30
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office

Interested? Apply now on BetterJobs with your resume — Bijendra Ramshiroman Mishra (Ak Consultancy Services) reviews applications regularly.