International Voice Process

Start your next role as an International Voice Process with BIJENDRA RAMSHIROMAN MISHRA (AK Consultancy Services) in Vasai Road, Mumbai. The pay goes up to ₹35,000/month. 30 candidates will be hired for this role.

Note from the employer

An International Voice Process Representative Handles Inbound Or Outbound Calls From Global Customers To Resolve Queries, Provide Support, And Manage Complaints, Usually In English. 1 - 2 Years Experience Compulsory. | Type : Inbound, Sales | Languages : English

Who can apply

• 1 to 2 years of experience in a similar role
• Tenth Pass or equivalent
• Good knowledge of English, Inbound and Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Sales
• Languages: English
• A polite, patient attitude

Roles and responsibilities

• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA

Pay and perks

The salary for this role is ₹30,000 – ₹35,000 per month.

Quick facts

• Location: Vasai Road, Mumbai, Maharashtra
• Vacancies: 30
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Click Apply to send your profile to BIJENDRA RAMSHIROMAN MISHRA (AK Consultancy Services). It takes less than a minute.