Senior Telecaller

Blessing Craft is hiring a Senior Telecaller in Goregaon West, Mumbai. Salary is up to ₹25,000/month.

In the employer’s words

Responsible For Answering Incoming Calls From Customers Promptly.Initiate Outbound Calls To Customers To Gather Positive Feedback.Responsible For Handling Amazon/Flipkart Seller Account Various Tasks Related To Order Management, Tracking Updates, Return Requests, And Addressing Customer Querieseffectively. 1 - 2 Years Experience Compulsory.

What the job involves

As a Senior Telecaller, your work will include:

• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• You'll identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status

Eligibility

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of Verbal communication, Active listening, Complaint handling and Typing speed
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Someone calm under pressure and patient

Salary and benefits

The salary for this role is ₹18,000 – ₹25,000 per month.

Job details

• Work location: Goregaon West, Mumbai, Maharashtra
• Shift: 10:00 AM - 7:00 PM | Monday to Saturday
• Interview: 2:00 PM - 7:00 PM | Monday to Saturday
• Vacancies: 1
• Work mode: Work from office
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Blessing Craft.