Work From Home - Customer Service Team Lead

Blinkit is looking for a Work From Home - Customer Service Team Lead to join its team in remote. There are 2 open positions. You can earn up to ₹45,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity.

Pay and perks

Compensation: ₹35,000 – ₹45,000 per month.

Candidate profile

• Open to freshers
• Education: Tenth Pass
• Good knowledge of Typing speed, Active listening, Hindi and English and Verbal communication
• Male Only
• No English required
• Freshers can apply
• Work from home
• You are polite and patient

Your responsibilities

As a Work From Home - Customer Service Team Lead, your work will include:

• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• You will log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets

Job at a glance

• Work location: remote
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 2
• Work mode: Work from home

Ready to start? Upload your resume and apply to Blinkit today.