Customer Care Executive

Bmp Softech Private Limited wants to bring on a Customer Care Executive for its Okhla, Delhi team. The pay goes up to ₹30,000/month. The team is filling 5 vacancies.

Note from the employer

Responsibilities:Handle Inbound And Outbound Customer Callsresolve Customer Queries And Complaints In A Timely Mannerprovide Product/Service Information To Customersmaintain Customer Records And Update Crmensure High Customer Satisfaction And Follow-Upsrequirements:Good Communication Skills (Hindi & English)Basic Computer Knowledgeprobl. More Than 2 Years Experience Compulsory. | Type : Inbound, Outbound | Languages : Hindi, English

Your responsibilities

As a Customer Care Executive, your work will include:

• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant

Compensation

You will be paid ₹20,000 – ₹30,000 per month.

Eligibility

• 2+ years of experience in a similar role
• Minimum qualification: 12th Pass
• Skills: English, Hindi, Inbound, Outbound
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Type: Inbound, Outbound
• Languages: Hindi, English
• Someone patient and customer-first

Position details

• Job location: Okhla, Delhi, Delhi
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work type: Work from office
• Openings: 5

Apply today and take the next step in your career with Bmp Softech Private Limited.