Team Leader

Book your maid wants to bring on a Team Leader for its Vashi, Mumbai team. The pay goes up to ₹25,000/month. There are 5 open positions.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Type : Sales, Mutual Funds | Languages : Marathi, Tamil

Skills and qualifications

• At least 2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of Marathi, Mutual Funds, Sales and Tamil
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Sales, Mutual Funds
• Languages: Marathi, Tamil
• Someone customer-first and polite

What you get

The salary for this role is ₹20,000 – ₹25,000 per month.

Roles and responsibilities

• You will resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status.

Job details

• Job location: Vashi, Mumbai, Maharashtra
• Job type: Full time
• Work type: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 5
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

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