Inbound Customer Service Advisor

Looking for an Inbound Customer Service Advisor role in Juinagar, Mumbai? Bpo Convergence Private Limited is hiring now. There are 3 open positions. Salary is up to ₹18,000/month.

In the employer’s words

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. Type : Domestic, Outbound | Languages : Telugu, Gujarati, Kannada

Salary and benefits

Salary: ₹14,000 – ₹18,000 per month, based on skills and experience.

Day-to-day work

• Identify upsell opportunities where relevant
• You'll log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status

Candidate profile

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Skills: Domestic, Gujarati, Kannada, Outbound, Telugu
• Basic English
• Freshers can apply
• Type: Domestic, Outbound
• Languages: Telugu, Gujarati, Kannada
• You are polite and patient

Position details

• Job location: Juinagar, Mumbai, Maharashtra
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 3
• Work mode: Office-based

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