International Voice Process Agent

A new International Voice Process Agent role is open at Brocus IT solutions Pvt Ltd, Vashi, Mumbai. You can earn up to ₹35,000/month. Great for first-time job seekers. 10 candidates will be hired for this role.

Employer’s description

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. Type : Sales, International

Skills and qualifications

• Open to freshers
• Minimum qualification: 12th Pass
• Skills: International, Sales
• Basic English
• Freshers can apply
• Type: Sales, International

Salary

Compensation: ₹18,000 – ₹35,000 per month.

Your responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets.

Quick facts

• Location: Vashi, Mumbai, Maharashtra
• Openings: 10
• Job type: Full time
• Shift: 7:30 PM - 5:00 AM | Monday to Friday
• Work type: Work from office
• Interview: 7:30 PM - 9:00 PM | Monday to Friday

Interested? Apply now on BetterJobs with your resume — Brocus IT solutions Pvt Ltd reviews applications regularly.