International Voice Process Agent

Brocus IT solutions Pvt Ltd is hiring an International Voice Process Agent in Vashi, Mumbai. 20 candidates will be hired for this role. No experience? You can still apply. Salary is up to ₹35,000/month.

Employer’s description

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. Languages : English

What you will do

Here is what a typical day looks like:

• You'll escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy

Salary and benefits

Compensation: ₹20,000 – ₹35,000 per month.

Candidate profile

• Freshers are welcome to apply
• Education: 12th Pass
• Skills: English
• Basic English
• Freshers can apply
• Languages: English
• A polite, patient attitude

Job at a glance

• Location: Vashi, Mumbai, Maharashtra
• Working hours: 7:30 PM - 5:00 AM | Monday to Friday
• Work mode: Work from office
• Openings: 20
• Job type: Full time
• Interview: 7:30 PM - 9:00 PM | Monday to Friday

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