International Voice Process Agent

Join Brocus It Solutions Private Limited as an International Voice Process Agent in Vashi, Mumbai. No experience? You can still apply. The pay goes up to ₹35,000/month. The team is filling 10 vacancies.

Employer’s description

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. Type : International | Languages : Hindi, English

Salary

Compensation: ₹18,000 – ₹35,000 per month.

Requirements

• Ideal for freshers starting their career
• Tenth Pass or equivalent
• Skills: English, Hindi, International
• Basic English
• Freshers can apply
• Type: International
• Languages: Hindi, English
• You are patient and calm under pressure

What you will do

• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• You will handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system.
• You'll follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA

Quick facts

• Work location: Vashi, Mumbai, Maharashtra
• Interview timings: 7:00 PM - 9:00 PM | Monday to Friday
• Work mode: Office-based
• Job type: Full time
• Openings: 10
• Working hours: 7:30 AM - 5.00AM | Monday to Friday

Apply today and take the next step in your career with Brocus It Solutions Private Limited.