Team Leader

Brocus It Solutions Pvt Ltd is hiring a Team Leader in Vashi, Mumbai. Salary is up to ₹50,000/month.

Note from the employer

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Type : International, Sales | Languages : English

Who can apply

• 1 to 2 years of experience in a similar role
• Minimum qualification: Tenth Pass
• Comfortable with English, International, Sales
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: International, Sales
• Languages: English
• Someone calm under pressure and patient

Roles and responsibilities

As a Team Leader, your work will include:

• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• You will handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets

What you get

Compensation: ₹30,000 – ₹50,000 per month.

Job at a glance

• Location: Vashi, Mumbai, Maharashtra
• Interview: 7:30 PM - 9:00 PM | Monday to Friday
• Work type: Work from office
• Shift: 7:30 AM - 5:00 PM | Monday to Friday
• Openings: 1
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Brocus It Solutions Pvt Ltd reviews applications regularly.