Team Leader-Us Process

Looking for a Team Leader-Us Process role in Vashi, Mumbai? Brocus It Solutions Pvt Ltd is hiring now. The team is filling 2 vacancies. You can earn up to ₹50,000/month.

Note from the employer

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Type : Sales, International | Languages : English

What we are looking for

• 1–2 years of relevant experience
• Education: 12th Pass
• Good knowledge of English, International and Sales
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales, International
• Languages: English
• A patient, calm under pressure attitude

Compensation

Compensation: ₹25,000 – ₹50,000 per month.

Key responsibilities

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• You'll follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant.

Job at a glance

• Location: Vashi, Mumbai, Maharashtra
• Interview: 7:30 PM - 9:00 PM | Monday to Friday
• Job type: Full time
• Work mode: Office-based
• Openings: 2
• Working hours: 7:30 AM - 5:00 AM | Monday to Friday

If this job suits you, apply now — shortlisted candidates will be contacted by Brocus It Solutions Pvt Ltd.