Team Leader Call Center

Looking for a Team Leader Call Center role in Borivali West, Mumbai? C Square Financial Advisory LLP is hiring now. You can earn up to ₹40,000/month.

Employer’s description

Key Responsibilities:Lead, Mentor, And Motivate A Team Of Customer Service Executivesmonitor Calls And Provide Constructive Feedback To Improve Performanceconduct Regular Team Meetings And Performance Reviewstrain New Hires And Support Ongoing Development Of Team Membersmaintain Reports On Team Performance And Suggest Process Improve. More Than 2 Years Experience Compulsory. | Type : Outbound, Inbound

Who can apply

• 2+ years of experience in a similar role
• Education: Graduate
• Comfortable with Inbound, Outbound
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Outbound, Inbound
• Someone customer-first and patient

Your responsibilities

• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets

Compensation

Compensation: ₹30,000 – ₹40,000 per month.

Job at a glance

• Location: Borivali West, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Work type: On-site
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time

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