Operation Executive

A new Operation Executive role is open at Cambridge Institute, Andheri West, Mumbai. Salary is up to ₹25,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Basic Excel, Advanced Excel, MS Power Point, Manage Operations, MS Word, Record Management, Internet Surfing | Skills Needed : Email, Computer

Key responsibilities

In this role, you will:

• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails
• You'll follow call scripts and update customers on ticket status.

Skills and qualifications

• 1–2 years of relevant experience
• Graduate or equivalent
• Comfortable with Advanced Excel, Basic Excel, Computer, Email, Internet Surfing, Manage Operations, Ms Power Point, Ms Word
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Basic Excel, Advanced Excel, MS Power Point, Manage Operations, MS Word, Record Management, Internet Surfing
• Skills Needed: Email, Computer
• A customer-first, calm under pressure attitude

Salary and benefits

Salary: ₹20,000 – ₹25,000 per month, based on skills and experience.

Position details

• Location: Andheri West, Mumbai, Maharashtra
• Vacancies: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

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