Customer Care Executive

Start your next role as a Customer Care Executive with Candidmen in Jayanagar, Bengaluru. You can earn up to ₹25,000/month. Freshers can apply. 3 candidates will be hired for this role.

Employer’s description

Handle Inbound Customer Calls With Professionalism And Empathy. Understand Customer Concerns And Provide Accurate Information Or Solutions.Record And Update Customer Interactions In The System. Escalate Unresolved Issues To The Concerned Department When Required. Maintain A Customer-First Approach While Ensuring Quick And Efficient Resolutions. Type : Inbound, Outbound, Domestic | Languages : Telugu, Kannada, Hindi, English

Salary and benefits

You will be paid ₹18,000 – ₹25,000 per month.

Requirements

• Open to freshers
• Education: 12th Pass
• Skills: Domestic, English, Hindi, Inbound, Kannada, Outbound, Telugu
• Good English
• Freshers can apply
• Type: Inbound, Outbound, Domestic
• Languages: Telugu, Kannada, Hindi, English
• A patient, polite attitude

Your responsibilities

In this role, you will:

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system

Quick facts

• Job location: Jayanagar, Bengaluru, Karnataka
• Job type: Full time
• Working hours: 11:30 AM - 9:00 PM | Monday to Sunday
• Work mode: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Friday
• Openings: 3

Apply today and take the next step in your career with Candidmen.