Senior Tele Caller

Capitalneed has an opening for a Senior Tele Caller based in Borivali West, Mumbai. No experience? You can still apply. The pay goes up to ₹18,000/month. There are 4 open positions.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. Type : Sales | Languages : Gujarati, Marathi, Hindi, English

Salary

Salary: ₹13,000 – ₹18,000 per month, based on skills and experience.

Skills and qualifications

• Open to freshers
• 12th Pass or equivalent
• Skills: English, Gujarati, Hindi, Marathi, Sales
• Basic English
• Freshers can apply
• Type: Sales
• Languages: Gujarati, Marathi, Hindi, English
• A polite, patient attitude

What the job involves

As a Senior Tele Caller, your work will include:

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets

Position details

• Work location: Borivali West, Mumbai, Maharashtra
• Work mode: On-site
• Working hours: 10:00 AM - 7:30 PM | Monday to Saturday
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 4

Click Apply to send your profile to Capitalneed. It takes less than a minute.