Customer Care Executive

Cards Experts is hiring a Customer Care Executive in Badarpur, Delhi. There are 5 open positions. You can earn up to ₹20,000/month.

Note from the employer

Good Communication Skills Client Management System. 1 - 2 Years Experience Compulsory. | Languages : English, Hindi

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Good knowledge of English and Hindi
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: English, Hindi
• A calm under pressure, polite attitude

What you get

Compensation: ₹18,000 – ₹20,000 per month.

Day-to-day work

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• You'll resolve queries and complaints with patience and accuracy.
• You'll follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• You will handle inbound and outbound customer calls, chats or emails.

Job details

• Job location: Badarpur, Delhi, Delhi
• Employment type: Full time
• Work mode: Office-based
• Vacancies: 5
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Working hours: 09:30 am - 6:30pm | Monday to Saturday

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