Customer Support Representative (Cs...

A new Customer Support Representative (Cs... role is open at Career Gear Manpower Solutions, Sayajigunj, Vadodara. You can earn up to ₹19,000/month. The team is filling 30 vacancies.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 5 Days Working And 2 Days Weekly Off. Type : Inbound, Outbound, International, Domestic | Languages : Marathi, Hindi, English

Salary and benefits

You will be paid ₹16,000 – ₹19,000 per month.

What we are looking for

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Good knowledge of Domestic, English, Hindi, Inbound, International, Marathi and Outbound
• Good English
• Freshers can apply
• Type: Inbound, Outbound, International, Domestic
• Languages: Marathi, Hindi, English

What you will do

Here is what a typical day looks like:

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system

Job details

• Work location: Sayajigunj, Vadodara, Gujarat
• Work mode: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 30
• Employment type: Full time
• Working hours: 7:00 PM - 5:00 PM

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