Customer Retention Executive - Voic...

Career Guideline Services India Private Limited has an opening for a Customer Retention Executive - Voic... based in Airoli, Mumbai. Salary is up to ₹38,000/month. 30 candidates will be hired for this role.

Employer’s description

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. Night Shift,Sales / Retention Upselling / Cross-Selling. 1 - 2 Years Experience Compulsory. | Type : Sales, International, Inbound | Languages : English

Key responsibilities

• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status.
• You will meet quality, call-handling and satisfaction targets.

Salary

The salary for this role is ₹30,000 – ₹38,000 per month.

Eligibility

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with English, Inbound, International, Sales
• Good English
• Night shift
• 1 - 2 Years Experience Compulsory.
• Type: Sales, International, Inbound
• Languages: English
• A polite, customer-first attitude

Position details

• Work location: Airoli, Mumbai, Maharashtra
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 30
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site

If this job suits you, apply now — shortlisted candidates will be contacted by Career Guideline Services India Private Limited.