Customer Service Advisor

A new Customer Service Advisor role is open at Career Guideline Services India Private Limited, Thane, Mumbai. No experience? You can still apply. The team is filling 30 vacancies. The pay goes up to ₹35,000/month.

Employer’s description

Hiring For A Voice Process In Thane. Flexible Shift Timings With Any 9-Hour Shift. 5 Working Days With 2 Rotational Offs. Graduate Freshers And Experienced Candidates Can Apply. Salary Ranges From 20,000 Up To 35,000 Based On Experience. Excellent Communication Skills Required. Contact Soni At 9920732944. Languages : English

Skills and qualifications

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Good knowledge of English
• Good English
• Freshers can apply
• Languages: English
• You are polite and patient

Compensation

Salary: ₹15,000 – ₹35,000 per month, based on skills and experience.

Day-to-day work

In this role, you will:

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails

Job details

• Location: Thane, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 30
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Employment type: Full time

Apply today and take the next step in your career with Career Guideline Services India Private Limited.