Customer Service Advisor

Join Omega Management Services as a Customer Service Advisor in Malad West, Mumbai. You can earn up to ₹60,000/month. Freshers can apply. The team is filling 20 vacancies.

Employer’s description

Customer Support Executive International Voice Process Role Handling Inbound/Outbound Calls For Global Customers.Responsible For Resolving Queries, Providing Accurate Information, And Ensuring Customer Satisfaction.Requires Excellent English Communication And Basic Computer Skills.Must Be Comfortable With Night/Rotational Shifts And Target-Bas. Type : Inbound, Outbound | Languages : English

Requirements

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Good knowledge of English, Inbound and Outbound
• Good English
• Freshers can apply
• Type: Inbound, Outbound
• Languages: English
• You are patient and customer-first

Key responsibilities

In this role, you will:

• You'll follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• You'll identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets

Salary

Salary: ₹30,000 – ₹60,000 per month, based on skills and experience.

Job at a glance

• Job location: Malad West, Mumbai, Maharashtra
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 20
• Timings: 24/7 rotational shifts with 5 working days and 2 rotational week-offs.
• Work type: On-site

If this job suits you, apply now — shortlisted candidates will be contacted by Omega Management Services.