Customer Support Exicutive

Career Guideline Services India Private Limited wants to bring on a Customer Support Exicutive for its Thane, Mumbai team. The team is filling 30 vacancies. Salary is up to ₹33,000/month.

Note from the employer

Process: Data Acquisition Voice Process Inbound Processshift: 9:30 Am 6:30 Pmweek Off: Fixed Sundayqualification: Graduate (Mandatory)Experience: Minimum 6 Months In Inbound/Outbound Processrequirement: Excellent Communication Skillssalary: Up To 33K Ctcage Limit: Up To 35 Years. 1 - 2 Years Experience Compulsory. | Type : Outbound | Languages : English

What the job involves

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant

Eligibility

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Good knowledge of English and Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound
• Languages: English

Pay and perks

The salary for this role is ₹25,000 – ₹33,000 per month.

Position details

• Work location: Thane, Mumbai, Maharashtra
• Vacancies: 30
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Employment type: Full time

Apply today and take the next step in your career with Career Guideline Services India Private Limited.