International Call Center

Start your next role as an International Call Center with Career Guideline Services India Private Limited in Saki Naka, Mumbai. Salary is up to ₹17,000/month. There are 30 open positions.

Employer’s description

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. Night Shift- 6Pm To 3Am. 1 - 2 Years Experience Compulsory. | Type : International | Languages : English

What the job involves

• You will identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy
• You will escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status

Compensation

Salary: ₹10,000 – ₹17,000 per month, based on skills and experience.

Candidate profile

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Skills: English, International
• Good English
• Night shift
• 1 - 2 Years Experience Compulsory.
• Type: International
• Languages: English
• You are polite and customer-first

Quick facts

• Job location: Saki Naka, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 30
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based

Interested? Apply now on BetterJobs with your resume — Career Guideline Services India Private Limited reviews applications regularly.