International Voice Process Agent

Join Career Guideline Services India Private Limited as an International Voice Process Agent in Sakinaka, Mumbai. There are 30 open positions. Salary is up to ₹25,000/month.

In the employer’s words

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Type : International, Inbound | Languages : English

What the job involves

• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status

Compensation

Compensation: ₹18,000 – ₹25,000 per month.

Candidate profile

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Comfortable with English, Inbound, International
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International, Inbound
• Languages: English
• You are calm under pressure and patient

Job details

• Work location: Sakinaka, Mumbai, Maharashtra
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Openings: 30

Apply today and take the next step in your career with Career Guideline Services India Private Limited.