International Voice Process Agent

A new International Voice Process Agent role is open at Career Guideline Services India Private Limited, Airoli, Mumbai. You can earn up to ₹35,000/month. 30 candidates will be hired for this role.

Employer’s description

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. Night Shift, Inbound, International Experience Mandate. 1 - 2 Years Experience Compulsory. | Type : International, Outbound, Inbound | Languages : English

What you get

The salary for this role is ₹18,000 – ₹35,000 per month.

Candidate profile

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Good knowledge of English, Inbound, International and Outbound
• Good English
• Night shift
• 1 - 2 Years Experience Compulsory.
• Type: International, Outbound, Inbound
• Languages: English
• A polite, customer-first attitude

What you will do

Your main tasks will be to:

• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status.

Job details

• Location: Airoli, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Openings: 30
• Work mode: On-site

If this job suits you, apply now — shortlisted candidates will be contacted by Career Guideline Services India Private Limited.