International Voice Process Agent

Career Guideline Services India Private Limited has an opening for an International Voice Process Agent based in Thane, Mumbai. You can earn up to ₹35,000/month. No experience? You can still apply. The team is filling 30 vacancies.

Employer’s description

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. Advance Excel. Type : International, Domestic, Outbound | Languages : English

Salary

Compensation: ₹18,000 – ₹35,000 per month.

Eligibility

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Skills: Domestic, English, International, Outbound
• Basic English
• Freshers can apply
• Type: International, Domestic, Outbound
• Languages: English

What you will do

• Handle inbound and outbound customer calls, chats or emails
• You'll escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status

Job at a glance

• Job location: Thane, Mumbai, Maharashtra
• Openings: 30
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work type: On-site
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Career Guideline Services India Private Limited reviews applications regularly.