Quality Analyst

Start your next role as a Quality Analyst with Career Guideline Services India Private Limited in Bandra, Mumbai. 30 candidates will be hired for this role. You can earn up to ₹50,000/month.

Employer’s description

Can Speak Gujrati. More Than 2 Years Experience Compulsory. | Type : Domestic | Languages : Gujarati, English

Key responsibilities

As a Quality Analyst, your work will include:

• You will follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets

Requirements

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of Domestic, English and Gujarati
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Domestic
• Languages: Gujarati, English
• A customer-first, calm under pressure attitude

Salary and benefits

Compensation: ₹45,000 – ₹50,000 per month.

Job details

• Location: Bandra, Mumbai, Maharashtra
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Openings: 30

Click Apply to send your profile to Career Guideline Services India Private Limited. It takes less than a minute.