Voice Process Associate

Career Guideline Services India Private Limited has an opening for a Voice Process Associate based in Airoli, Mumbai. There are 30 open positions. The pay goes up to ₹38,000/month.

Employer’s description

We Are Hiring Customer Service Profile For Voice, Blended And Chat Process - Travel Process/ Medical Billing/ Collection/ Csr/ Sales /Location : Mumbai Experience: Fresher & Experienced Both Can Apply.Education: Hsc & Graduates Salary: 10K To 35K (Depends On Last Drawn)Age - Up To 45 (Depends Company To Company)Shift: Night Shift/ Rotational. Type : Inbound, International | Languages : English

Salary

You will be paid ₹18,000 – ₹38,000 per month.

Your responsibilities

In this role, you will:

• Resolve queries and complaints with patience and accuracy.
• You will meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA

Skills and qualifications

• Open to freshers
• Education: 12th Pass
• Good knowledge of English, Inbound and International
• Good English
• Freshers can apply
• Night shift
• Type: Inbound, International
• Languages: English
• You are patient and calm under pressure

Job at a glance

• Location: Airoli, Mumbai, Maharashtra
• Vacancies: 30
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Career Guideline Services India Private Limited reviews applications regularly.