Email Support Executive

Career Management Service has an opening for an Email Support Executive based in Ghansoli, Mumbai. You can earn up to ₹21,000/month. 30 candidates will be hired for this role.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : Sales, Inbound, Domestic | Languages : Bengali, Punjabi, Telugu, Gujarati, Tamil, Kannada, Marathi, Hindi, English

Compensation

Compensation: ₹18,000 – ₹21,000 per month.

Key responsibilities

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA

Requirements

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Skills: Bengali, Domestic, English, Gujarati, Hindi, Inbound, Kannada, Marathi
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Sales, Inbound, Domestic
• Languages: Bengali, Punjabi, Telugu, Gujarati, Tamil, Kannada, Marathi, Hindi, English
• A patient, calm under pressure attitude

Job at a glance

• Work location: Ghansoli, Mumbai, Maharashtra
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Work mode: On-site
• Openings: 30
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Career Management Service.