Email Support Executive

Looking for an Email Support Executive role in Juinagar, Mumbai? Career Matrix Staffing Solution is hiring now. There are 30 open positions. You can earn up to ₹32,000/month.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound, Domestic, International

Eligibility

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Skills: Domestic, Inbound, International, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound, Domestic, International
• You are polite and patient

Day-to-day work

Your main tasks will be to:

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• You'll resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets
• You will follow call scripts and update customers on ticket status.

Compensation

Salary: ₹28,000 – ₹32,000 per month, based on skills and experience.

Quick facts

• Work location: Juinagar, Mumbai, Maharashtra
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Openings: 30
• Work type: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Career Matrix Staffing Solution.