International Voice Process Agent

Start your next role as an International Voice Process Agent with Careergenix Consultancy Llp in Thane West, Mumbai. There are 30 open positions. The pay goes up to ₹35,000/month.

Note from the employer

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 6 Days Working. 1 Day Weekly Off. Day Shift. 81490 02874 Smitha Hr. 1 - 2 Years Experience Compulsory. | Languages : English

What you get

Salary: ₹30,000 – ₹35,000 per month, based on skills and experience.

What the job involves

As an International Voice Process Agent, your work will include:

• You will follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy

Who can apply

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Comfortable with English
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: English
• You are customer-first and polite

Quick facts

• Work location: Thane West, Mumbai, Maharashtra
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Openings: 30
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Click Apply to send your profile to Careergenix Consultancy Llp. It takes less than a minute.