Team Leader

Carnation Wealth And Financial Solutions Llp wants to bring on a Team Leader for its Thane West, Mumbai team. You can earn up to ₹22,000/month. The team is filling 10 vacancies.

Note from the employer

Strong Leadership And Team Management Skills.Excellent Communication And Interpersonal Abilities.Knowledge Of Personal Loan Products And Dsa Processes.Target-Oriented And Result-Driven Approach.Good Networking And Relationship-Building Skills.Proficiency In Ms Excel And Reporting Tools. 1 - 2 Years Experience Compulsory.

Salary

Salary: ₹15,000 – ₹22,000 per month, based on skills and experience.

Your responsibilities

• You will meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• You'll resolve queries and complaints with patience and accuracy.
• You'll log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA

What we are looking for

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: CRM tools, Typing speed, Complaint handling, Hindi and English
• Basic English
• 1 - 2 Years Experience Compulsory.
• A calm under pressure, customer-first attitude

Quick facts

• Location: Thane West, Mumbai, Maharashtra
• Work mode: On-site
• Interview: 11:00 AM - 7:00 PM | Monday to Saturday
• Employment type: Full time
• Working hours: 10:00 AM - 7:00 PM | Monday to Saturday
• Openings: 10

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