Call Quality Analyst - Customer Sup...

Carnot Technologies Private Limited has an opening for a Call Quality Analyst - Customer Sup... based in Andheri East, Mumbai. 2 candidates will be hired for this role. Salary is up to ₹46,000/month.

Employer’s description

Experience In A Call Center Or Customer Support Environment.Excellent Communication And Interpersonal Skills.Monitor And Evaluate Customer Interactions Across Calls, Emails, Chat, And Other Communication Channels.Assess Customer Service Representatives' Performance Against Established Quality Metrics And Company Guidelines. More Than 2 Years Experience Compulsory.

Pay and perks

The salary for this role is ₹30,000 – ₹46,000 per month.

Key responsibilities

Your main tasks will be to:

• Follow company processes and safety guidelines.
• You will raise issues early and suggest practical fixes.
• Keep simple daily records of your work
• Coordinate with your supervisor and team members
• You will complete assigned tasks accurately and on time.
• Maintain a professional attitude with customers and colleagues.

What we are looking for

• At least 2 years of relevant experience
• Education: Graduate
• Skills: Teamwork, Problem solving, Basic computer use, Communication
• Male Only
• Good English
• More Than 2 Years Experience Compulsory.
• Someone reliable and well organised

Job details

• Work location: Andheri East, Mumbai, Maharashtra
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Office-based
• Vacancies: 2
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Carnot Technologies Private Limited.