Customer Experience Executive

Carnot Technologies Private Limited is looking for a Customer Experience Executive to join its team in Andheri East, Mumbai. The pay goes up to ₹23,000/month. There are 4 open positions.

Employer’s description

Handling Incoming Calls From Customer And Maintaining Service Level = 95%Handling Outgoing Welcome And Feedback Calls To Customersclosure Of Tickets Assigned Via App With Tat Of 4-24 Hrsresponsible For Maintaining Csat Scores On Inbound And Outbound Callsresolving Customer Queries And Concerns Regarding Issue With Proper Follow Up And. Type : Domestic, Inbound | Languages : Gujarati, Tamil, Hindi

Salary and benefits

Compensation: ₹16,500 – ₹23,000 per month.

Day-to-day work

Your main tasks will be to:

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant

Eligibility

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Skills: Domestic, Gujarati, Hindi, Inbound, Tamil
• Basic English
• Freshers can apply
• Type: Domestic, Inbound
• Languages: Gujarati, Tamil, Hindi

Position details

• Location: Andheri East, Mumbai, Maharashtra
• Work type: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:00 AM - 6:30 PM | Monday to Saturday
• Vacancies: 4
• Employment type: Full time

Ready to start? Upload your resume and apply to Carnot Technologies Private Limited today.