Team Leader - Customer Experience

Carnot Technologies Private Limited has an opening for a Team Leader - Customer Experience based in Andheri East, Mumbai. Salary is up to ₹44,000/month. There are 2 open positions.

Note from the employer

Manage Voice Team Contact Centre For Inbound And Outbound Along With App And Field Ticketsmanage Inbound Sl = 95% For Contact Centremaintain Floor Quality Score = 85%Responsible For Team Daily Productivity Targetsresponsible For Maintaining Daily/ Weekly / Monthly Csat Scoreshandling Live Escalation Calls And Closing With Resolutions. More Than 2 Years Experience Compulsory. | Languages : Punjabi, English, Marathi, Hindi

Candidate profile

• At least 2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: English, Hindi, Marathi, Punjabi
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Punjabi, English, Marathi, Hindi

What you will do

In this role, you will:

• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• You will escalate complex cases to the right team within the SLA.

Salary

The salary for this role is ₹38,000 – ₹44,000 per month.

Quick facts

• Job location: Andheri East, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Openings: 2
• Work type: Work from office
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Carnot Technologies Private Limited.