Customer Service Advisor

A new Customer Service Advisor role is open at Casabella Group, Rajkot. The pay goes up to ₹30,000/month. There are 3 open positions.

Employer’s description

All India Customer Service Care Executive. More Than 2 Years Experience Compulsory. | Languages : Gujarati, Hindi, English

Compensation

You will be paid ₹15,000 – ₹30,000 per month.

Candidate profile

• At least 2 years of relevant experience
• Graduate or equivalent
• Good knowledge of English, Gujarati and Hindi
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Gujarati, Hindi, English
• You are patient and customer-first

Key responsibilities

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• You will identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy.

Position details

• Work location: Rajkot, Gujarat
• Work mode: On-site
• Employment type: Full time
• Working hours: 9:00 AM - 7:00 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 3

Interested? Apply now on BetterJobs with your resume — Casabella Group reviews applications regularly.