Customer Support Manager

Join Chavan Foods as a Customer Support Manager in Sinhagad Road, Pune. The pay goes up to ₹30,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory.

Who can apply

• At least 2 years of relevant experience
• Education: Graduate
• Comfortable with CRM tools, Hindi and English, Complaint handling, Verbal communication
• Good English
• More Than 2 Years Experience Compulsory.
• Someone calm under pressure and patient

Your responsibilities

• Resolve queries and complaints with patience and accuracy
• You will escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant

Salary

Compensation: ₹20,000 – ₹30,000 per month.

Position details

• Location: Sinhagad Road, Pune, Maharashtra
• Work type: On-site
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Openings: 1

If this job suits you, apply now — shortlisted candidates will be contacted by Chavan Foods.