Customer Support Manager

Rightways Air Logistics Private Limited wants to bring on a Customer Support Manager for its Viman Nagar, Pune team. Salary is up to ₹50,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Type : Domestic | Languages : Hindi, English

Compensation

You will be paid ₹20,000 – ₹50,000 per month.

What the job involves

Your main tasks will be to:

• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails

Candidate profile

• At least 2 years of relevant experience
• Minimum qualification: Graduate
• Skills: Domestic, English, Hindi
• Basic English
• More Than 2 Years Experience Compulsory.
• Type: Domestic
• Languages: Hindi, English
• Someone calm under pressure and polite

Job at a glance

• Job location: Viman Nagar, Pune, Maharashtra
• Vacancies: 1
• Employment type: Full time
• Interview timings: Will confirm on Call
• Work type: On-site
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

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