Chat Process Executive

Chetana Rajiv Asekar (Subhadra Jobs Consultancy) has an opening for a Chat Process Executive based in Salt Lake, Kolkata. There are 20 open positions. Salary is up to ₹16,000/month.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Type : Outbound, Inbound, International, Domestic, Sales | Languages : Hindi, English

Pay and perks

You will be paid ₹14,000 – ₹16,000 per month.

Day-to-day work

In this role, you will:

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets

Requirements

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Skills: Domestic, English, Hindi, Inbound, International, Outbound, Sales
• Good English
• Freshers can apply
• Type: Outbound, Inbound, International, Domestic, Sales
• Languages: Hindi, English

Position details

• Work location: Salt Lake, Kolkata, West Bengal
• Job type: Full time
• Interview: 10:00 AM - 5:00 PM | Monday to Saturday
• Openings: 20
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office

Interested? Apply now on BetterJobs with your resume — Chetana Rajiv Asekar (Subhadra Jobs Consultancy) reviews applications regularly.