Chat Process Executive

Chetana Rajiv Asekar (Subhadra Jobs Consultancy) is looking for a Chat Process Executive to join its team in Salt Lake, Kolkata. The pay goes up to ₹15,000/month. There are 30 open positions.

Employer’s description

Urgent Hiring Call Now 7058321698 Customer Care Executive Graduate / Undergraduate Freshers/ Experience Work From Office 6 Days Working/ 1 Day Off Rotational Shift / Rotational Off Shift - 24*7 Salary - 15K Ctc - 19K Ctc With Incentive And Quarterly Bonus In Odd Time Cab Facility Available Interested Can Apply Today Looing Immediate Joiner. Type : Inbound, Domestic, Outbound | Languages : Hindi, English

Day-to-day work

As a Chat Process Executive, your work will include:

• Identify upsell opportunities where relevant.
• You'll follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system

Who can apply

• Open to freshers
• Minimum qualification: 12th Pass
• Comfortable with Domestic, English, Hindi, Inbound, Outbound
• Good English
• Freshers can apply
• Type: Inbound, Domestic, Outbound
• Languages: Hindi, English
• You are polite and calm under pressure

Pay and perks

Compensation: ₹10,800 – ₹15,000 per month.

Job details

• Work location: Salt Lake, Kolkata, West Bengal
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Openings: 30
• Work mode: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

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