Telecaller

Join Chinar Restaurant And Bar as a Telecaller in Bandra East, Mumbai. Salary is up to ₹22,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Pay and perks

Compensation: ₹20,000 – ₹22,000 per month.

What the job involves

In this role, you will:

• Resolve queries and complaints with patience and accuracy.
• You will identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets

Requirements

• 1–2 years of relevant experience
• Education: Below 10th
• Good knowledge of Typing speed, Active listening, CRM tools and Hindi and English
• Male Only
• No English required
• 1 - 2 Years Experience Compulsory.
• Someone customer-first and calm under pressure

Quick facts

• Location: Bandra East, Mumbai, Maharashtra
• Openings: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Work mode: Office-based

Ready to start? Upload your resume and apply to Chinar Restaurant And Bar today.