Service Coordinator

Classic Cooling Systems Pvt ltd is hiring a Service Coordinator in Malad, Mumbai. Salary is up to ₹20,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory.

Salary and benefits

The salary for this role is ₹15,000 – ₹20,000 per month.

Skills and qualifications

• At least 2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of Active listening, Verbal communication, Typing speed and Hindi and English
• Basic English
• More Than 2 Years Experience Compulsory.
• Someone calm under pressure and patient

Day-to-day work

Here is what a typical day looks like:

• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• You will meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA

Quick facts

• Location: Malad, Mumbai, Maharashtra
• Vacancies: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site

If this job suits you, apply now — shortlisted candidates will be contacted by Classic Cooling Systems Pvt ltd.