International Voice Process

A new International Voice Process role is open at Classic Ziya, Thane West, Mumbai. There are 15 open positions. The pay goes up to ₹27,000/month.

Note from the employer

Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Type : Outbound, International | Languages : English

What we are looking for

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of English, International and Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, International
• Languages: English
• A calm under pressure, patient attitude

Compensation

Compensation: ₹18,000 – ₹27,000 per month.

Roles and responsibilities

As an International Voice Process, your work will include:

• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails

Job details

• Location: Thane West, Mumbai, Maharashtra
• Work mode: On-site
• Timings: 7:00 PM - 4:30 AM | Monday to Friday
• Openings: 15
• Employment type: Full time
• Interview timings: 09:00 PM - 12:00 AM | Monday to Saturday

Ready to start? Upload your resume and apply to Classic Ziya today.