Ecommerce Account Manager

Start your next role as an Ecommerce Account Manager with Click2 Online in Ghatkopar, Mumbai. There are 2 open positions. You can earn up to ₹30,000/month.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. More Than 2 Years Experience Compulsory.

What you get

Compensation: ₹20,000 – ₹30,000 per month.

Who can apply

• At least 2 years of relevant experience
• Education: Graduate
• Comfortable with CRM tools, Hindi and English, Typing speed, Active listening
• Good English
• More Than 2 Years Experience Compulsory.
• Someone polite and customer-first

Key responsibilities

• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• You'll follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy

Job at a glance

• Work location: Ghatkopar, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Employment type: Full time
• Timings: 10 AM - 6:30 PM | Monday to Saturday
• Vacancies: 2

Ready to start? Upload your resume and apply to Click2 Online today.