Customer Care Manager

CM Auto Sales Pvt Ltd wants to bring on a Customer Care Manager for its Mohali team. The pay goes up to ₹25,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Type : Domestic, Outbound | Languages : Punjabi, Hindi, English

Requirements

• Ideal for freshers starting their career
• Minimum qualification: Graduate
• Comfortable with Domestic, English, Hindi, Outbound, Punjabi
• Female Only
• Basic English
• Freshers can apply
• Type: Domestic, Outbound
• Languages: Punjabi, Hindi, English
• You are customer-first and polite

Pay and perks

Salary: ₹18,000 – ₹25,000 per month, based on skills and experience.

What you will do

• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant

Job at a glance

• Job location: Mohali, Punjab
• Work type: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 1

If this job suits you, apply now — shortlisted candidates will be contacted by CM Auto Sales Pvt Ltd.