Voice & Non-Voice Call Center Agent

Start your next role as a Voice & Non-Voice Call Center Agent with Cogent E-Services Limited in Ghansoli, Mumbai. You can earn up to ₹17,000/month. There are 15 open positions. Freshers can apply.

Employer’s description

Job Vacancy In Ghansoli For Blended. Salary Upto 17K, Location Is Ghansoli, Shift Time: 10Am - 7Pm, Week Off: Sunday, Requirement-Fresher/Experience Both, Average Communication, Immediate Joiner Apply 7977678991 Hr Kaushik. Type : Inbound, Outbound, Domestic, Sales, International | Languages : Hindi, English

What you get

You will be paid ₹13,000 – ₹17,000 per month.

Who can apply

• Open to freshers
• Minimum qualification: 12th Pass
• Comfortable with Domestic, English, Hindi, Inbound, International, Outbound, Sales
• Basic English
• Freshers can apply
• Type: Inbound, Outbound, Domestic, Sales, International
• Languages: Hindi, English
• A polite, customer-first attitude

What the job involves

As a Voice & Non-Voice Call Center Agent, your work will include:

• Follow call scripts and update customers on ticket status
• You will identify upsell opportunities where relevant.
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system

Position details

• Job location: Ghansoli, Mumbai, Maharashtra
• Employment type: Full time
• Openings: 15
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office

Interested? Apply now on BetterJobs with your resume — Cogent E-Services Limited reviews applications regularly.