Sr Customer Service

Computer Age Management Services has an opening for a Sr Customer Service based in Turbhe, Mumbai. Salary is up to ₹18,000/month. Freshers can apply. 20 candidates will be hired for this role.

Note from the employer

Sr. Customer Service Executive Insurance Voicerole: Handle Customer Calls For Insurance Queries, Claims, Renewals, And Policy Support. Ensure High Csat And Quality.Skills: Insurance Voice Exp, English.Must-Have: Good Communication,.Qualification: Graduate. Type : Domestic | Languages : English

Compensation

The salary for this role is ₹16,600 – ₹18,000 per month.

Skills and qualifications

• Freshers are welcome to apply
• Minimum qualification: Graduate
• Good knowledge of Domestic and English
• Basic English
• Freshers can apply
• Type: Domestic
• Languages: English
• Someone calm under pressure and customer-first

Key responsibilities

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• You will handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system

Position details

• Location: Turbhe, Mumbai, Maharashtra
• Working hours: 9:00 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Work type: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Friday
• Vacancies: 20

Apply today and take the next step in your career with Computer Age Management Services.