Customer Support & Compliance Assoc...

Connecting Dot Placements wants to bring on a Customer Support & Compliance Assoc... for its Malad West, Mumbai team. There are 20 open positions. Salary is up to ₹50,000/month.

In the employer’s words

We Are Seeking A Detail-Oriented And Analytical Customer Service & Compliance Associate To Join Our Team. In This Role, You Will Bridge The Gap Between Day-To-Day Customer Interactions And Financial Crime Prevention. You Will Be Responsible For Providing High-Quality Support To Customers While Actively Identifying, Investigating. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Requirements

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Skills: English, Hindi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English

What you get

Salary: ₹35,000 – ₹50,000 per month, based on skills and experience.

What you will do

In this role, you will:

• Log every interaction and its outcome in the support system
• You'll meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy

Job details

• Work location: Malad West, Mumbai, Maharashtra
• Employment type: Full time
• Work type: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 20
• Working hours: 24/7 Shifts - 2 Rotational weekly offs

Interested? Apply now on BetterJobs with your resume — Connecting Dot Placements reviews applications regularly.