Service Manager

Looking for a Service Manager role in Thane West, Mumbai? Cool Wind Hvac Systems is hiring now. You can earn up to ₹35,000/month.

Employer’s description

Service Manager Lead Our Hvac Service Operations By Managing Technicians, Amc Clients, Breakdown Calls, Preventive Maintenance, And Customer Satisfaction. Coordinate Schedules, Ensure Timely Service Delivery, Maintain Service Records, And Drive Team Performance. Experience In Commercial Hvac/Vrf Systems And Strong Leadership Skills Preferred. More Than 2 Years Experience Compulsory. | Marketing | Languages : Marathi, Hindi, English

Candidate profile

• At least 2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of English, Hindi, Marathi and Marketing
• Basic English
• More Than 2 Years Experience Compulsory.
• Marketing
• Languages: Marathi, Hindi, English
• Someone patient and calm under pressure

Salary

You will be paid ₹25,000 – ₹35,000 per month.

Your responsibilities

As a Service Manager, your work will include:

• Resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA

Quick facts

• Location: Thane West, Mumbai, Maharashtra
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Openings: 1

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